Information

WESTERN COALFIELDS LIMITED COAL ESTATE, CIVIL LINES, NAGPUR -440001.

WELCOME TO PUBLIC GRIEVANCE REDRESSAL CELL

INFORMATION PERTAINING TO THE FUNCTIONING IN PUBLIC INTEREST

It is worth mentioning that the Government of India is very keen and laying special emphasis on quick and expeditious redressal of Public Grievances. Western Coalfields Ltd. Which is a subsidiary of Coal India Limited is also very particular in complying with this policy of the Government for effective redressal of Public Grievances.

Western Coalfields Ltd. Has a mechanism earmarked for redressal of public grievances on priority.

AIMS OF PUBLIC GRIEVANCE REDRESSAL CELL

Quick and effective redressal of genuine Public Grievances covering the establishments/units of Western Coalfields Ltd.

JURISDICTION

All establishments/units under Western Coalfields Ltd.

HOW TO SUBMIT PUBLIC GRIEVANCES

Any aggrieved person can submit grievance related to dealings with Western Coalfields Ltd. by Dak or by dropping in the Public Grievance Box placed in the Reception Hall of WCL Hqrs. Administrative building.

Any aggrieved person can also submit grievance online by clicking on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) portal which is under Links submenu of WCL Website.

MEMBERS OF THE PUBLIC GRIEVANCE REDRESSAL CELL

1 Shri Narayana K. S.,
TS to CMD/GM (CA), WCL
Chairman 0712-2512358
2 Shri S. T. Ghosh,
Chief Manager (P/IR), WCL
Member Secretary 0712-2510439
3 Shri. Ravindra Dutt Roy,
GM (S&M), WCL
Member 0712-2511061
4 Shri. Alok Lalit Kumar,
TS to Dir(T) Oprn. WCL
Member 0712-2513314
5 Shri. D. Biswas,
GM (Vigilance), WCL
Member 0712-2511219
6 Shri. Iqbal Singh,
GM(Per)/EE, WCL
Nodal Officer 0712-2512352
7 Shri. V. K. Singh,
Asstt. Manager (IED), WCL
Substitute Nodal Officer 0712-2511381 *5736

GRC Commitee Office Order & Area Wise Nodal Officer List

TIME OF OPENING THE PUBLIC GRIEVANCE BOX

10-00 a.m. on every working day.

MEETINGS OF THE PUBLIC GRIEVANCE REDRESSAL CELL

On receipt of Public Grievance, the Public Grievance Redressal Cell will make all out efforts for redressal of the Public Grievance expeditiously so that the grievance of the aggrieved party/individual is redressed at the earliest and within reasonable time frame.

NODAL OFFICER FOR HANDLING PUBLIC GRIEVANCE IN WESTERN COALFIELDS LIMITED

 

 

PUBLIC GRIEVANCE REDRESSAL CELL,
WESTERN COALFIELDS LIMITED, NAGPUR